Terms of Service

Last updated: August 1, 2026

1. Acceptance of Terms

By accessing this website, requesting a quote, booking freight, or otherwise engaging TURAN CARGO LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms and all applicable federal, state, and local laws and regulations. If you do not agree with any part of these Terms, you must not use our website or services.

These Terms apply to all visitors, shippers, brokers, carriers, and other users of our website and services. Additional terms may apply to specific services and will be presented at the time of booking or in a separate written agreement.

2. About Our Services

TURAN CARGO LLC is a licensed motor carrier (MC 1689850, USDOT 4328759) headquartered in Cincinnati, Ohio, providing over-the-road freight transportation services across the continental United States. Our services include, but are not limited to, dry van, flatbed, refrigerated, dedicated freight, regional and long-haul trucking, full truckload (FTL), less-than-truckload (LTL), and expedited shipping.

Information on this website is provided for general informational purposes. It does not constitute a binding offer, contract, or guarantee of service availability, pricing, or transit times unless confirmed in a signed rate confirmation, bill of lading (BOL), or written service agreement.

3. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the site in any way that violates applicable laws or regulations;
• Attempt to gain unauthorized access to our systems, servers, or networks;
• Transmit viruses, malware, or other harmful code;
• Scrape, crawl, or harvest data from the site without our written permission;
• Impersonate any person or entity or misrepresent your affiliation;
• Interfere with or disrupt the website or servers connected to it; or
• Use the site to send unsolicited communications or spam.

We reserve the right to restrict or terminate access to the website for any user who violates these Terms.

4. Quotes, Bookings & Service Agreements

Quote requests submitted through our website, phone, or email are non-binding estimates unless and until confirmed in writing by our dispatch team. A binding transportation agreement is formed only when both parties agree to specific terms — including rate, equipment, pickup and delivery dates, and special instructions — documented in a rate confirmation, BOL, or signed contract.

We reserve the right to decline any shipment at our discretion, including shipments that do not comply with DOT regulations, exceed equipment capabilities, involve hazardous materials without proper documentation, or present safety concerns.

5. Shipper Responsibilities

When you book freight with TURAN CARGO LLC, you agree to:

• Provide accurate and complete shipment information, including weight, dimensions, commodity description, and special handling requirements;
• Ensure freight is properly packaged, labeled, and secured for transport;
• Comply with all applicable laws regarding the goods being shipped, including hazmat regulations where applicable;
• Make freight available for pickup at the agreed time and location;
• Ensure loading and unloading facilities are safe and accessible; and
• Pay all agreed charges and applicable accessorial fees in a timely manner.

6. Payment Terms

Payment terms are established in the rate confirmation or service agreement for each shipment. Unless otherwise agreed in writing, invoices are due within the payment period specified on the invoice. Late payments may be subject to interest charges, collection costs, and suspension of future service. We reserve the right to hold freight as collateral for unpaid charges where permitted by law.

7. Freight & Shipping Disclaimer

Transit times, quotes, equipment availability, and routing displayed on this website or provided verbally are estimates only and are not guaranteed unless expressly confirmed in a written service agreement. Delays may occur due to weather, traffic, mechanical issues, regulatory inspections, or other circumstances beyond our reasonable control.

We are not responsible for delays or failures caused by events outside our control, including acts of God, government actions, labor disputes, or shipper/receiver delays at pickup or delivery facilities.

8. Insurance, Liability & Claims

Cargo liability for shipments transported by TURAN CARGO LLC is governed by the Carmack Amendment (49 U.S.C. § 14706) and the terms of the applicable bill of lading or transportation agreement. Our liability is limited as permitted by law and the agreed terms of carriage.

Cargo claims must be filed in writing within the timeframes required by applicable law and our claims policy. Concealed damage claims must be reported promptly upon discovery. We maintain auto liability, general liability, and cargo insurance as required by FMCSA regulations. Certificates of insurance are available upon request.

To the fullest extent permitted by law, TURAN CARGO LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our services.

9. Indemnification

You agree to indemnify, defend, and hold harmless TURAN CARGO LLC, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the website, your breach of these Terms, your violation of any law, or the nature of goods you ship (including undeclared hazmat or prohibited commodities).

10. Communications & SMS Terms

By providing your phone number and opting in, you consent to receive calls and SMS messages from TURAN CARGO LLC regarding quotes, dispatch updates, shipment notifications, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. See our Privacy Policy for full details on how we handle communication data, including RingCentral integrations.

11. Intellectual Property

All content on this website — including text, graphics, logos, images, software, and design — is the property of TURAN CARGO LLC or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

The TURAN CARGO name, logo, and related marks are trademarks of TURAN CARGO LLC. Unauthorized use is prohibited.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

13. Third-Party Links & Services

Our website may contain links to third-party websites or services. We do not endorse and are not responsible for the content, privacy practices, or availability of third-party sites. Your use of third-party services is at your own risk.

14. Termination

We may suspend or terminate your access to the website or our services at any time, with or without notice, for conduct that we believe violates these Terms, is harmful to other users, or is detrimental to our business or reputation. Provisions that by their nature should survive termination — including liability limitations, indemnification, and governing law — will survive.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Hamilton County, Ohio, and you consent to the personal jurisdiction of such courts.

Before initiating formal legal proceedings, we encourage you to contact us directly to attempt to resolve any dispute informally.

18. Contact Us

If you have questions about these Terms of Service, contact us at:

TURAN CARGO LLC
35 E 7th St STE 712
Cincinnati, OH 45202
MC 1689850 · USDOT 4328759
Phone: +1 415-971-1421
Email: info@turancargollc.com